The Stories That They Do Not Want You to Hear Harvey's
Scenario Number 1. It is your first time back to the grocery since the manager, in a not-so-kind manner, told you never to bring your kids into his store again. You are secretly relieved to have to leave them home with your spouse. Thirty minutes later, you return home without groceries. Egg yolk is dripping from your hair, chocolate syrup is smeared across your shirt, and smashed produce is sticking to your shoes. What happened?
You shopped at a grocery store that refuses to adopt a mystery shopping agency. That is what happened. A mystery shopping agency evaluates a grocery store on their customer service techniques. Only if you shopped at a grocery that uses mystery shopping, this never would have had happened. Though the details rally's left out about what exactly happened, one can conclude that the grocery manager did not present you with open arms. He was armed all right, to the teeth with eggs, chocolate syrup, and tomatoes. If you were working for a mystery shopping agency this manager would be fired that day. However, you do not, your complaints will not reach the proper ears, and they will go overlooked. Either way you will not shop there again unless you wear a rain coat or join a mystery shopping agency.
Scenario Number 2. You are eating at a fancy restaurant and order your favorite meal. A couple of bites in, you nearly have mc donnald attack when you notice something in your meal that does not belong there. What is it? It is hard to tell because it blends in well with the Fettuccini Alfredo. Is it? Can it be? No, no, it is.
Whatever it was it would not have been there if the restaurant agreed to use a mystery shopping agency. If the restaurant used secret shopping, they would have been more careful with the dish. People love surprises, but not ones they find in there food. A normal patron such as yourself might just call the waiter over and have their meal taken away. They may offer you another meal but your appetite has hit an all new low. Maybe you will get a free drink out it. You may need it for your nerves. However, it will happen again to someone else. On harvey's restaurant bristol other hand, if you worked for a mystery shopping agency your influence would have prevented the incident from happing in the first place. If the chefs and wait staff knew that their performance was always being graded, they would have taken extra precautions before the meal was delivered to the table.